Refund policy

 

• Items in pristine, unused condition may be returned for store credit within 30 days of the original purchase date. Store credit does not expire.
• Please note the following exceptions:
  • ReCollect, American Pottery Festival, Exhibition Gallery, and works by NCC studio artists are final sale.
  • Shipping costs are non-refundable.
• Please contact us to initiate a return.
• For online purchases, items must be packed and shipped with appropriate packing and box as they were originally shipped to you.
• The customer is responsible for return shipping costs. Please let us know if you’d like us to arrange the return shipping label, the cost will be deducted from your refund.
• We will notify you by email once we have received and processed your return.